Our Telecoms client is looking for an experienced ServiceNow Designer to join their team. This is a 6 months contract initially and it is outside IR35.This is a hybrid role with 3 days per week working from the office in central London.Roles and Responsibilities* Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.* Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.* Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.* Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.* Facilitate roll out of new applications and modules in ServiceNow* Identify system deficiencies, recommend solutions as a trusted advisor to clients* Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations* Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible* Ensure tool configuration consistency across development, testing and production environments* Experience analysing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.* System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP* Flexible and has the ability to manage multiple projects concurrently* Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and Scripting* Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)* Understanding of Agile based approach to software development (SCRUM experience a plus)* Ability to work remotely and largely unsupervised, and to deliver to written requirements* Effective communication skills via verbal and non-verbal methods* Strong attention to detail* Problem solving ability* Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators* Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable* Effectively manage and execute high level tasks assigned via 'stories'* Assists Junior Analysts through project(s) life cycles* Manages work against an often-demanding timeline* Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily