Senior Pensions Administrator - Defined Contribution (DC)

Hybrid Working FTSE 250 Consultancy - nearest tube Charing Cross

This a wonderful opportunity to join a prominent and rapidly growing UK consultancy specialising in pensions and insurance. Our client is a FTSE 250 company with over 2,000 employees, who support thousand of pension schemes and their members. As a Senior Pensions Administrator, you will play a key part in delivering high-quality administration services across trust-based company pension schemes, with a specific focus on Defined Contribution (DC) arrangements. The scheme-based team structure means you will work end-to-end on your allocated schemes, fostering strong client relationships while delivering a seamless service.

You'll support the development of the team, apply your technical expertise, and ensure exceptional service delivery to both clients and members.

Key Responsibilities

• Train, support, and mentor less experienced team members
• Check and authorise work produced by the administration team
• Administer and calculate member benefits in line with scheme Rules
• Maintain accurate member records and scheme documentation
• Apply knowledge of benefit structures, Trust Deed & Rules, pensions legislation, disclosure requirements, and regulatory standards
• Work collaboratively with clients, actuaries, consultants, providers, payroll teams, members, and third parties
• Handle member enquiries confidently via phone, email, and letter
• Assist with project work as allocated by the Team Leader or Manager
• Maintain compliance with ISO and AAF accreditation standards
• Prioritise workload effectively to meet deadlines
• Provide both written and verbal technical guidance
• Adapt to evolving business needs and undertake related duties as required

The person:

Essential

• Previous experience in a similar role, specifically with Defined Contribution (DC) schemes
• Strong background in pensions administration
• Highly organised, methodical, and accountable
• Strong communication skills with a customer-focused mindset
• Ability to develop colleagues and drive high standards
• Proactive, adaptable, and solutions-oriented
• Strong attention to detail
• Confident user of MS Office, especially Excel and Word
• A positive, can-do attitude with pride in your work

Qualifications

• GCSE Maths and English (Grade C/5 or above) or equivalent
• A-Level (or equivalent) preferred-but significant relevant experience also considered
• Studying for, or willing to study for, a pensions qualification (CPC/QPA/DPC/RPC/APMI)

What is on offer

• Competitive salary
• Annual discretionary bonus
• 25 days' holiday, with the option to buy or sell days
• Pension matching
• Healthcare plans and life assurance
• Retailer discounts and flexible benefits scheme
• Employee assistance programme & digital GP access
• Paid volunteering days
• Referral bonuses for successful candidate introductions

If you're passionate about delivering excellent pension administration and want to join a collaborative, forward-thinking organisation, we'd love to hear from you.