Service Desk Engineer - Insurance

Up to £60,000 | London | 5 days on-site

A leading (re)insurer experiencing rapid growth is looking for an experienced Service Desk Engineer to join their London IT team. This is a business that moves fast, with technology central to everything they do. The environment suits engineers who thrive under pressure, take ownership, and deliver consistently high standards of support.

The Role

You'll join a close-knit, high-performing service desk supporting a demanding London Market user base. The role covers both BAU and project-related work, spanning 1st and 2nd line responsibilities. Expect variety, pace, and daily interaction with senior stakeholders.

Key responsibilities include:

• Delivering 1st and 2nd line support to users across all levels of seniority
• Supporting collaboration tools (Teams, WebEx, O365, AV, and telephony)
• Managing joiners, movers, and leavers processes
• Mobile device management (MDM/MAM)
• Escalation, incident, and change management support
• Providing structured updates and feedback to senior IT and business leaders

Skills & Experience

• Proven service desk experience within financial services or insurance
• Strong technical skills across Windows 10, O365, Active Directory, Exchange Online
• Understanding of DNS, DHCP, and Group Policy
• Exposure to Microsoft Azure, Mimecast, and TeamViewer
• Confident communicator with a proactive and delivery-focused mindset
• Comfortable working Full time on-site in a fast-paced, performance-driven culture

This is a hands-on role within a modern, ambitious insurer. The successful candidate will be technically capable, composed under pressure, and motivated by delivering high-quality service in a demanding environment.

Contact Brushoth at Pioneer Search for more information and apply now for consideration.