IT Specialist (End-User Computing - Mac)Rate: £675 per day (Inside IR35)Contract Length: 6 months (with potential for extension)Security Clearance: Active SC clearance requiredWorking Pattern: Full-time onsiteLocation: LondonOverviewWe are seeking a highly capable IT Specialist (End-User Computing) to support the setup and operation of a dedicated end-user IT function. This role requires a hands-on expert with deep technical knowledge of macOS and enterprise device management.The successful candidate will take ownership of managing and optimising a fleet of MacBooks within a secure, regulated environment. This is a delivery-focused role requiring both strategic thinking and practical execution. Key Responsibilities:* Manage and support a fleet of MacBook devices across the organisation* Configure, maintain, and troubleshoot macOS devices at a low level (command line and system configuration)* Implement and manage device life cycle processes using modern endpoint management tools* Use Infrastructure as Code (IaC) principles to manage and maintain device configurations* Administer and optimise Jamf (essential) and other endpoint management solutions* Provide end-user support for Mac devices, resolving incidents and service requests efficiently* Proactively identify issues, design solutions, and implement improvements without heavy supervision* Deliver outcomes in a results-driven environment where objectives are defined, but execution is self-led* Collaborate with stakeholders and users to deliver a high-quality IT support experience* Ensure compliance with security and regulatory requirements Essential Skills & Experience:* Extensive hands-on experience managing MacBook fleets in an enterprise environment (non-negotiable)* Deep understanding of macOS "under the HOOD", including command-line configuration and system-level troubleshooting* Strong expertise in Jamf (administration, configuration, and deployment at scale)* Proven experience working with: o Microsoft Defender for Endpoint o Microsoft Entra ID (Azure AD) o Zscaler o Microsoft support environments* Experience applying Infrastructure as Code (IaC) approaches to endpoint management* Background in IT support/end-user computing environments, with strong troubleshooting skills* Minimum 3-5 years' relevant experience across multiple organisations (non-junior profile)* Strong communication skills with the ability to engage effectively with end users Desirable Experience:* Experience in regulated industries such as: o Healthcare (eg NHS) o Telecommunications o Finance, product, or design-focused organisations* Exposure to environments with strong cybersecurity and IT governance practices* Experience working in both small and large organisations (excluding early-stage startups) Personal Attributes:* Proactive, self-starting, and delivery-focused* Comfortable working with minimal direction and taking ownership of outcomes* A hands-on problem solver who can propose and implement solutions independently* Able to balance strategic thinking with tactical execution* Patient and user-focused, with a strong service mindset* "Gets things done" attitude and thrives in a fast-paced environment Team & Environment:* Small, collaborative team (6-8 members)* High-performing environment with a strong focus on security, compliance, and operational excellence Interview Process:* Single-stage interview (Microsoft Teams) o Review of experience and technical capability o Discussion of relevant, comparable environments and hands-on deliveryCertes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.