Service Transition Manager - Permanent - London (Hybrid)A fantastic opportunity has arisen for a Service Transition Manager to join our London based global law firm on a permanent basis.Key ResponsibilitiesDefine and manage knowledge management strategy, governance, taxonomy, and life cycle aligned to ITILOwn and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible contentDrive knowledge adoption through stakeholder engagement, training, and continuous improvementUse analytics, feedback, and AI to enhance knowledge effectiveness and deliveryCapture and structure knowledge with SMEs across applications and servicesPlan and manage service transition for new or changed services, ensuring operational readinessManage risks, escalations, and stakeholder communication throughout transitionOversee change, release, testing, and deployment activitiesDeliver documentation and training to support operational teamsEnsure smooth transition to production with minimal disruption and conduct post-transition reviewsKey ExperienceExperience in knowledge management and service transition within ITIL environmentsProven track record delivering complex service transitions in global settingsStrong knowledge of taxonomy, metadata, and content life cycle managementExperience with ServiceNow and knowledge management toolsUnderstanding of AI-driven knowledge solutions and modern technologiesKnowledge of infrastructure, applications, and cloud environmentsStrong communication, stakeholder engagement, and documentation skillsAnalytical, organised, and capable of managing risk and multiple prioritiesService Transition Manager - Permanent - London (Hybrid)In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business
