Senior IT Support Engineer (12-month FTC, London)

£45,000 £50,000 + Benefits 4 days onsite (Barbican)

We re looking for a Senior IT Support Engineer to join our London IT team on a 12-month fixed term contract (maternity cover). This is a hands-on role acting as the escalation point for 1st and 2nd line support, with opportunities to work across elements of 3rd line infrastructure and projects.

The Role

• As part of a small, collaborative IT team, you ll be the go-to technical lead for user support and endpoint management. You ll:
• Act as escalation point for complex service desk tickets (Windows, iOS, M365).
• Lead on Microsoft 365 administration and Intune device management.
• Support and guide junior team members, sharing knowledge and best practice.
• Troubleshoot and resolve hardware/software issues across PCs, laptops, iPhones, iPads.
• Provide AV support and assist with network diagnostics where required.
• Work with vendors and partners to manage repairs, replacements, and escalations.
• Contribute to proactive monitoring, documentation, and ITIL-based processes.

What We re Looking For

• Proven background in 2nd line IT support with experience handling escalations.
• Strong hands-on knowledge of Microsoft 365 & Intune (essential).
• Excellent communication skills and a customer-first mindset.
• Confident diagnosing and resolving a wide range of desktop and mobile issues.
• Experience with Active Directory, endpoint imaging, and ITIL processes.
• Desirable: AV support experience, network troubleshooting, or exposure to 3rd line environments.

Why Join Us?

• Be part of a tight-knit London IT team of 5, where your impact is visible.
• Gain 3rd line exposure while strengthening your M365 and Intune expertise.
• Work in a creative, design-led environment where IT is valued and visible.
• Convenient Central London location (closest tube: Barbican).
• Contract: 12-month FTC (maternity cover), Monday Friday (9am 6pm), 4 days in office (Monday required onsite).

Interested? If you re a proactive Senior Support Engineer who thrives in a people-focused environment and wants to build on your M365/Intune skills with real 3rd line exposure, we d love to hear from you.