IT Change Manager London - hybrid 2 days in the office per week £65,000 + 20% bonus

An IT Change Manager is required for Leading specialty Insurance organisation that is midway through a major IT and operational transformation. The organisation is modernising its technology and service practices, introducing agile ways of working, and driving a customer-centred culture within what has historically been a traditional environment.

This role sits at the centre of that change, ensuring stability, compliance, and control as new platforms, tools, and delivery models are introduced across global operations.

The role You will own the IT Change Management process end-to-end, governing how technology change is assessed, approved, and implemented across infrastructure, applications, and cloud services. Working in a modern, agile environment, you'll collaborate with delivery teams and service owners to make change both safe and efficient. You'll also play a key role within a growing IT Service Management function, embedding mature ITIL-aligned processes across a global, regulated environment.

Key responsibilities

• Lead the full Change life cycle, chairing CABs and managing risk approvals in ServiceNow
• Act as the governance link between projects, delivery teams, and production environments
• Maintain compliance with internal controls and regulatory standards (SOX/FCA)
• Drive automation and continuous improvement within ServiceNow
• Partner closely with Release, Incident, and Configuration teams to safeguard service stability
• Produce meaningful MI and reporting on change success and governance adherence

What you'll bring

• 5-10 years' ITSM experience with direct accountability for Change or Service Transition
• Strong knowledge of ServiceNow Change Management/CAB Workbench
• Understanding of infrastructure and application release processes
• Calm, structured communicator, confident managing senior stakeholders
• ITIL v3/v4 certification essential
• Experience in a regulated or financial environment advantageous

Why this stands out This is an opportunity to join a specialist insurer that's actively reshaping how IT operates, combining governance discipline with a forward-looking, agile mindset. You'll have visibility across a modern technical landscape and play a central role in ensuring change happens safely, efficiently, and in line with best practice.

Apply now following the link, or contact Alex Holliday at Pioneer Search for a confidential conversation.