Incident Manager (Active DV Clearance Required) - Contract

Inside IR35 (Up to £600 P/D)

X3 Days per week in London minimum

Contract duration: Until 30/09/2026

We are recruiting three DV Cleared Incident Managers to support a high-profile, mission-critical programme based in London. This role sits at the heart of a secure operational environment and requires confident leadership, calm decision-making, and the ability to drive complex incidents through to swift and effective resolution while minimising business impact.

Key Responsibilities

• Lead, coordinate, and own the response to major and high-severity incidents within a secure, critical environment
• Chair and manage major incident (MI) bridge calls, ensuring clear direction, pace, and accountability
• Act as the central point of coordination between technical teams, suppliers, partners, and senior stakeholders
• Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review
• Maintain oversight of 24/7 operational coverage, including shift rotas where applicable
• Identify trends and recurring issues, contributing to problem management and service improvement initiatives
• Support crisis situations, ensuring alignment with business continuity and resilience plans

Essential Skills & Experience

• Active DV clearance (mandatory)
• Proven experience managing incidents in complex, secure, and/or mission-critical environments
• Strong background in ITSM leadership, including incident and problem management
• Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents
• Excellent stakeholder management and communication skills, including engagement at senior levels
• Strong analytical and problem-solving capability, with a structured and decisive approach
• Experience leading, mentoring, and developing operational teams
• ITIL 4 Managing Professional certification (or equivalent experience)

Desirable Experience

• Experience in crisis management and business continuity
• Background working within a large, complex, and global organisation

Interested? Please send your latest CV to (see below) for consideration.