A fast-growing, AI-powered customer communications platform is seeking a Key Account Manager to join its expanding enterprise team. The company provides a unified solution combining voice, messaging, and AI to help businesses improve customer experience, increase efficiency, and scale operations.

Headquartered in Europe with a global presence, the organisation is product-led, high-growth, and focused on innovation in AI-driven communication tools.

The Role: This position is responsible for managing and growing a portfolio of large, strategic enterprise customers. The role focuses on driving long-term partnerships, ensuring customer success, and identifying opportunities for expansion.

Key Responsibilities:

• Own and develop relationships with key enterprise accounts, including senior stakeholders
• Create and execute strategic account plans to support retention and growth
• Act as a trusted advisor on communication strategies and AI-driven solutions
• Identify opportunities for operational improvement, new use cases, and revenue growth
• Manage renewals, upselling, and expansion opportunities, with responsibility for revenue retention
• Lead business reviews and executive-level engagements, demonstrating value and ROI
• Collaborate cross-functionally with internal teams to deliver successful customer outcomes
• Provide customer feedback to inform product development and strategy

Requirements:

• Experience managing enterprise accounts in a B2B SaaS environment
• Strong commercial track record in renewals and account growth
• Interest in AI technologies and their application in business operations
• Ability to build relationships with senior stakeholders and executives
• Experience leading strategic, consultative customer conversations
• Data-driven approach to account management and forecasting
• Strong communication and cross-functional collaboration skills
• Comfortable working in a fast-paced, high-growth environment
• Willingness to travel for customer meetings

What's on Offer:

• Opportunity to join a high-growth, innovative tech company
• Collaborative and fast-paced working environment
• Strong focus on learning, ownership, and impact
• Competitive salary and benefits package
• Inclusive and diverse workplace culture

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates