BMC Helix Solution Architect

12 Months initial contract Paddington, London (Hybrid - 3 days per week onsite) £Negotiable (Inside IR35)

We are seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations.

Working within a complex enterprise environment, you'll help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services.

• Design and architect BMC Helix solutions aligned to business and service management requirements.
• Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace and automation solutions.
• Work closely with infrastructure, cloud, application and business teams to deliver scalable enterprise service management platforms.
• Drive automation and workflow optimisation to improve service delivery and operational efficiency.
• Define solution architecture, technical standards, governance and best practices.
• Support continual improvements across Incident, Problem, Change, Asset and Configuration Management processes in line with ITIL.
• Provide technical leadership for platform upgrades, migrations and integration projects.
• Monitor platform performance, troubleshoot complex technical issues and ensure platform stability.
• Produce architecture documentation, technical designs and operational procedures.
• Engage with stakeholders throughout the delivery life cycle to support strategic transformation initiatives.
• Implement and support security best practices aligned with CIS Controls v8.1.

• Proven experience designing and implementing BMC Helix solutions, including ITSM, CMDB, Discovery, Digital Workplace and automation capabilities.
• Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes.
• Experience implementing CIS Controls v8.1.
• Strong understanding of ITIL and enterprise IT Service Management best practices.
• Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems.
• Knowledge of automation, orchestration and AI-driven service management.
• Experience working on large-scale enterprise transformation programmes.
• Strong troubleshooting and problem-solving skills.
• Experience with platform upgrades, migrations and performance optimisation.
• Ability to produce high-quality architecture documentation and technical designs.
• Excellent communication and stakeholder management skills.

• Understanding of mapping End User Computing (EUC) security capabilities to CIS Controls v8.1.
• BMC certifications (Helix ITSM, Remedy, Discovery or Digital Workplace).
• Experience with Azure, AWS or hybrid cloud environments.
• Scripting and automation experience (Python, PowerShell, REST APIs or orchestration tools).
• Experience integrating BMC Helix with monitoring, security or DevOps platforms.
• Familiarity with Agile, DevOps and CI/CD delivery practices.
• Experience working within large, complex or highly regulated enterprise environments.

If you're an experienced BMC Helix Solution Architect looking to join a high-profile enterprise transformation programme, this would be a great role for you.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.