AV Support Assistant/AV Specialist/Unified Communications AnalystA fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis.AV Support Assistant/AV Specialist/Unified Communications AnalystSummary:Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients.They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies.AV Support Assistant/AV Specialist/Unified Communications AnalystKey Responsibilities:- Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others)- Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings- Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platformsAV Support Assistant/AV Specialist/Unified Communications Analyst Experience required:- A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies(Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc)- Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues- Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel- Knowledge of Remote Access systems and focusing on supporting remotely- Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable.AV Support Assistant/AV Specialist/Unified Communications AnalystIn accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business

AV Specialist/Audio Visual Specialist A fantastic opportunity has arisen for a AV Specialist/Audio Visual Specialist to join our London based global law firm on a permanent basis.AV Specialist/Audio Visual Specialist Key Responsibilities:* Support and build strong partnerships with the Regional Section Head and Director of Business Operations for the section to translate business objectives into HR strategies* Serve as one of the primary AV/Hybrid Events contacts to coordinate and support technical requirements for onsite/offsite high-profile event(s) that are assigned to the Senior Specialist.* Schedule, attend and/or manage technical project meetings with Events, stakeholders, and organizers of upcoming Firm and high-profile events* Help identify resources and risks, and communicate to stakeholders the technical expectations and goals for the event* Research availability (and pricing) of special technology or external technical services that may need to be purchased or contracted for a high-profile event* Coordinate and collaborate with all teams involved in a Firm or high-profile event and ensure the technical requirements of the project meets the schedule, budget, and timeline* Schedule, conduct, and oversee technical meetings and rehearsals with contractors to ensure they meet expected quality, pricing, budget, and execution* Work with hotel teams, site managers, vendors, and logistics teams to specify and deliver the aspects of each event site* Consistently provide updates to the organizers, Technology leaders, and stakeholders on the status of technical deliverables, changes to orders or contracts, as well as pricing schedules and deliverables* Escalate, troubleshoot, communicate, and seek resolution to technical challenges or issues before and during eventsAV Specialist/Audio Visual Specialist Qualifications:* 5+ years hands-on experience in AV event production, broadcast, post production and communications* Expert level on web conferencing, webcasting and meeting apps on a live production setting* Strong knowledge of photography, video editing tools, video recording, audio routing and lighting* Experience with AV switching, touch panels, advanced AV Troubleshooting & maintenance* Strong problem-solving skills, analytical, creative, be able to agile under pressure, strong communicator, and impeccable organizational abilities* Strong understanding of audio/video protocols and Crestron and DSP files * Self-motivated and able to work in different settings, in a fast-paced environment AV Specialist/Audio Visual Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business