We are growing, and with internal progression creating new opportunities, we are looking for an Operations Director to drive our London division forward. This is an exciting leadership role for someone who thrives on strategic decision-making, people leadership, and operational excellence.

As Operations Director, you will play a key role in shaping business performance, financial oversight, and operational strategies, ensuring we continue to deliver outstanding service while fostering an inclusive, high-performing culture.

As Operations Director you ll be:

• Engaging with senior stakeholders through regular monthly and quarterly meetings.
• Reviewing key performance metrics (KPIs and QA scores) across all contracts to ensure continuous improvement.
• Conducting site visits as needed to assess quality, compliance, and operational standards.
• Overseeing financial performance, ensuring profitability across all contracts and identifying areas for improvement.
• Supporting the operational management team in responding to client feedback, ensuring timely and effective resolutions.

As Operations Director you ll have:

• Proven leadership experience at a senior management or director level in a facilities management (FM) environment.
• Experience managing business portfolios of £20M+ and delivering financial growth.
• Expertise in acquisitions and integrations, ensuring smooth transitions and business alignment.
• Strong people management skills, with experience leading teams in a sales-oriented business.
• A track record of driving business performance growth through strategic and operational excellence.
• Exceptional communication skills, ensuring transparency with clients and internal teams.
• Confidence in coaching, mentoring, and developing teams, fostering a collaborative and supportive culture.
• Strong commercial awareness, with the ability to analyse data, identify challenges, and propose effective solutions.
• A practical and structured approach to problem-solving, ensuring efficiency and long-term success.

What s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get:

• Employee Ownership You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year Give back to a cause that matters to you
• Exclusive perks and discounts More than 250 deals available
• Ongoing training and development From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.