Membership Executive Location: London - City Salary: up to 33,000 Contract Type: Permanent - hybrid, 3 days in the office, 2 from home

Are you passionate about delivering excellent customer service and working in a professional, purpose-driven environment? An international professional body, dedicated to supporting individuals and promoting excellence across the built environment sector, is looking for a Membership Executive to join their welcoming and collaborative team.

About the Role: This is a vital position within the Membership Team, supporting applicants throughout their membership journey. You will be responsible for processing applications, handling enquiries, and maintaining accurate membership records, all while ensuring the highest standard of service is delivered to prospective and current members.

Key Responsibilities:

• Process membership applications through the Experience Route and Qualification Assessment pathways

• Liaise with assessors and prepare documentation for review panels

• Follow up with applicants to obtain outstanding information and provide guidance

• Maintain accurate and up-to-date records within the CRM system

• Handle reinstatement requests and general membership queries

• Respond promptly to email and telephone enquiries, delivering a professional and helpful experience

• Contribute to data-checking exercises to uphold the integrity of membership information

About You: You will be organised, proactive, and able to manage multiple tasks efficiently. Excellent communication skills are essential, as you will be a key point of contact for applicants and members. A keen eye for detail, a confident and professional manner, and a genuine commitment to helping others succeed are central to this role.

Essential Skills and Experience:

• Proven experience in a customer service or administrative role

• Strong written and verbal communication skills

• High level of accuracy and attention to detail

• Proficiency with MS Office packages, including Outlook, Word, Excel, and Teams

• Comfortable working independently, managing your own workload and using initiative

• Ability to work to deadlines with strong organisational skills

• Confident advising by phone and email, using sound judgement and professionalism

Desirable:

• Previous experience working within a professional membership body

• Familiarity with Salesforce or similar CRM systems

• Experience working with volunteers or committees

• Understanding of UK higher and further education qualifications

What's in it for you?

• A supportive and values-led team culture

• Opportunities to grow your skills in a professional environment

• Flexible working arrangements

• The chance to play a key role in supporting professional development within a respected international organisation

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.