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Messaging Notification SME (Marketing LEAD) Financial Services

Where

City

Type

Contract

Salary

Annual

Location: London

Duration: Contract Days on site: 2-3 days per week (hybrid) Client: Major Financial Services Organisation

Role Overview

We are seeking a Messaging & Notification SME to join a leading financial services client. The successful candidate will play a key role in shaping and delivering the client's strategy for customer communications across digital channels including SMS, email, push notifications, and in-app messaging.

Key Responsibilities
  • Lead a discovery phase to develop a product strategy for customer messaging and notifications, ensuring alignment with the client's digital journeys.
  • Design and establish a distributed customer messaging and notification architecture to reduce fragmentation and improve customer experience across all journey touchpoints.
  • Define a strategic, event-driven solution for coordinating communications across multiple channels, supporting diverse business domains such as retail, wealth management, corporate, and investment banking.
Key Components to Consider
  • Interconnected notification services integrated with existing banking channels.
  • A rules engine to enable context-aware messaging.
  • Content management system for messaging templates.
  • Delivery mechanisms across SMS, email, push, and in-app channels.
  • Customer preference management aligned to regulatory requirements.
  • Analytics and reporting to measure communications effectiveness.
Essential Skills & Experience
  • Strong experience in customer journeys and delivery mechanisms for SMS, email, push notifications, and in-app messaging.
  • Deep knowledge of industry best practices in customer communications.
  • Proven track record of conducting current state solution assessments and shaping future strategies.

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