Insurance Officer

Social Housing

Hybrid working

Finance / Housing experience desirable

The role:

As an Insurance Officer, you will be working within the Finance Department to assist the Group Insurance Manager in handling insurance claims and providing support whilst ensuring compliance with policies. You will contribute to the efficient management of insurance-related administrative tasks and support the smooth running of the insurance function.

Responsibilities: Manage the insurance mailbox on a day-to-day basis, ensuring effective prioritisation. Assist the Insurance Manager with the annual insurance renewal process where needed. Promote and raise awareness of insurance risks within the organisation Liaise with insurers, loss adjusters, and surveyors to process claims for the Group. Initiate and effectively manage insurance claims throughout their lifecycle, accurately recording all required data where needed. Collaborate with housing Officers, repairs teams, complaints teams and legal in order to review and process claims. Handle correspondence providing advice across the group in respect of insurance matters. Utilising in-house systems to obtain appropriate information such as repair records, inspection records, tenancy/lease agreements.

Key skills and experience:

• Experience working in the housing and / or insurance sector, particularly with large, dispersed organisations.
• Proficiency in managing insurance-related administrative tasks, including claims processing.
• Ability to liaise with insurance professionals and internal staff to ensure efficient claims handling.
• Strong organisational skills to maintain filing and record-keeping systems.
• An understanding of managing insurance portfolios for large organisations, supported by experience.
• Understanding of risks within a social housing environment.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.