The role of Client Services Associate - French Speaking offers a unique opportunity within the financial services industry to provide exceptional client support and build meaningful relationships. This position focuses on delivering tailored solutions and fostering client satisfaction through effective communication and problem-solving to French speaking clients.

Client Details

This Client Services Associate - French Speaking role is with a well-established Fin Tech organisation in the financial services industry. The company operates as part of a large organisation and is recognised for its expertise in the banking and financial services sector.

Description

• Serve as the primary contact for French-speaking clients, addressing queries and resolving issues efficiently.
• Provide tailored solutions to meet client-specific needs within the financial services sector.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Maintain accurate records of client interactions and communications in relevant systems.
• Proactively identify opportunities to improve client service processes and contribute to best practices.
• Support onboarding processes for new clients, ensuring a smooth transition and setup.
• Communicate complex financial information clearly and professionally to clients.
• Stay updated on industry trends, products, and services to provide informed support to clients.

Profile

A successful Client Services Associate - French Speaking should have:

• Fluency in both French and English, with excellent verbal and written communication skills in both languages.
• Must have RTW for the UK as the company does not offer sponsorship, or post study VISA sponsorship
• Experience in client-facing roles, within financial services or banking, or Fin Tech
• Knowledge of OTC Derivs product from study or work experience
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM systems or similar software to manage client interactions.
• Knowledge of financial products and services is desirable but not essential.
• An ability to work collaboratively within a team-oriented environment.
• A positive and proactive attitude towards client service excellence.

Job Offer

• Competitive salary range of 50k to 65k per annum.
• City of London location
• Comprehensive health care coverage for physical and mental well-being.
• Generous holiday allowance to support work-life balance.
• Access to continuous learning resources to develop your skills and career.
• Opportunity to work within a supportive and professional environment in the financial services industry.

This is an excellent opportunity for a motivated individual to join a respected organisation and make a significant impact. If you're ready to take on this exciting challenge, we encourage you to apply today!