Claims Lead - City of London

Job Title: Claims Lead

Location: City of London

Working Pattern: Full Time

Are you ready to take the lead in transforming claims operations within the insurance industry? Join us in a vibrant, dynamic environment where your energy and creativity can shine! We're on the lookout for a passionate and knowledgeable Claims Lead to oversee the continuous improvement of our claims operations and make a real impact.

Why Join Us?

• Exciting Opportunity: Become part of a respected, highly motivated team dedicated to making cover more accessible and affordable through innovative solutions.
• Hybrid Working Model: Enjoy the flexibility of working both in the office and remotely.

Your Role As the Claims Lead, you will collaborate closely with the Operations Manager and other key business functions to ensure our operations meet the evolving needs of our stakeholders. No two days will be the same! Your problem-solving skills will be put to the test as you manage claims approvals, resolve complex queries, and provide valuable insights.

Key Responsibilities

• Claims Approvals : Approve claims in line with eligibility criteria and ensure smooth processing.
• Complex Queries : Act as a key escalation point for complex claims queries, collaborating with the legal team as needed.
• Claims Reporting : Develop and manage key reports on claims, working with Finance for accurate information.
• Business Insights : Lead the provision of claims business insights, including BBB claims.
• Market Relationships : Build rapport with industry participants, insurers, and other stakeholders on claims matters.
• Continuous Improvement : utilise performance monitoring insights to enhance operational processes.
• Knowledge Sharing : Inspire and support team members to achieve high-performance levels.

What We're Looking For

• Experience : A minimum of 3-5 years in property insurance claims, ideally with exposure to complex household claims, including flood.
• Technical Know-How : Strong understanding of claims and underwriting processes, particularly in a reinsurer or personal lines/home insurance context.
• Communication Skills : Excellent written and verbal communication abilities, with a keen attention to detail.
• Team Player : A collaborative spirit who supports and encourages colleagues.
• Leadership : A people manager focused on team success and engagement.

Join Us in Creating a Diverse and Inclusive Environment! We believe diversity enriches our workplace and enhances our performance. Our recruitment process aims to attract applicants with the right skills and experiences while embracing all types of diversity.

Ready to Make a Difference? If you're looking for a fulfilling role where you can contribute to a meaningful mission in the insurance industry, we want to hear from you! Apply now to join our team as a Claims Lead and embark on an exciting journey with us.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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