Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate.

Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring it is aligned with Sky's strategic objectives.