Are you currently an Operations Expert working in the travel industry? Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?

We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their London based / fabulous team (on a hybrid basis).

Role & Responsibilities:

• Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.
• Book on-request or out-of-date range items including: Flights, Accommodation, Cruise, Rail, Car Hire, Motorhome, Ferries, Transfers, Excursions
• Book and ticket international and domestic air travel using Galileo GDS system - published and IT fares
• Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Handle general enquiries from both internal teams and external customers.
• Ensure service level agreements are maintained with regards to email response times.
• Demonstrate a customer-centric approach and proactive communication via phone and email.
• Collaborate with internal departments to ensure a consistent and streamlined service.
• Stay updated on supplier policy changes, industry regulations, and travel technology tools

Experience Required:

• Previous experience from within travel operations and/or customer support is essential.
• Canada and North America destination and/or supplier knowledge would be a strong advantage.
• Proficient GDS experience is essential - GAL would be preferable however cross-training is possible
• Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is desirable
• Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
• Knowledge or first-hand experience of cruise and rail products would be an advantage
• Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.

The Package:

• Salary 30,000
• Hybrid Working (Central London Offices)
• Company Pension Scheme
• Travel Loan
• Group Life Assurance Scheme
• Cycle to work scheme

Interested?

To apply please click below, alternatively email (url removed) with your CV and a cover letter of why you feel you are the ideal candidate for the role