Field-Based Enforcement Agent (Resolution Specialist) Gain a New Qualification While Making a Real Impact Are you ready for a role that challenges you, supports your development, and puts you at the heart of upholding community wellbeing and legislative best practice. Marston Holdings is looking for driven individuals to join our field operations team as an Enforcement Agent, with full training and support to achieve City & Guilds Certification. This is not your typical enforcement role. You ll be handling complex and sensitive situations, executing warrants, and addressing persistent rates evasion with professionalism and integrity. You ll also serve as a trusted face of our organisation, applying expert judgment, managing high-stakes interactions, and upholding the highest industry standards. What you will get in return:

• Competitive Salary & Uncapped Commission after completing training.
• Full training and support to achieve City & Guilds Certification.
• Competitive Annual Leave: Because your time matters.
• Enhanced Family Benefits: Comprehensive maternity and paternity packages to support you through every stage of life.
• Health Cash Back Plan: Access a range of health expenses coverage we prioritize your well-being.
• Exclusive Staff Perks: Discounts on high street shopping, travel, social activities, and wellness programs to make life easier and more fun.
• Company Van: A fully equipped company vehicle to keep you mobile and comfortable.
• Fuel Card & Work Phone: Stay equipped for success every day.
• Pension Scheme: A robust pension plan to ensure peace of mind for your future.

What you will be doing:

• Deliver enforcement actions including Liability Orders and High Court Writs, with a focus on persistent evaders and high-profile cases.
• Independently manage a diverse caseload, using investigative techniques to locate individuals, assess situations, and secure payments or recover goods.
• Conduct in-person visits and sensitive conversations, including with vulnerable individuals, using empathy and professionalism to defuse conflict and reach constructive resolutions.
• Complete accurate documentation, manage payment collections, and adhere to all regulatory and procedural standards.
• Recognise and respond to sophisticated non-compliance and evasion strategies with proactive, evidence-based solutions.
• Carry out visits during early mornings, some evenings, and occasional weekends. Travel and overnight stays may be required depending on operational demand.

What we are looking for:

• Full UK Manual Driving Licence: Essential for this field-based role.
• Confident, calm, and articulate when dealing with the public especially under pressure.
• An understanding and empathetic approach when dealing with vulnerable individuals or sensitive scenarios.
• Able to think clearly and act responsibly in the moment, with minimal supervision in field-based environments.
• Accurate in reporting, record-keeping, and handling financial transactions or sensitive data.
• A composed, mature, and adaptable attitude, with the ability to handle pressure and maintain focus.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

INDHP