Cutomer Success Manager - legaltech

Join a fast-scaling LegalTech company that's transforming how top law firms adopt and use legal software. As a Customer Success Specialist, you'll play a key role in ensuring new clients have a smooth, engaging start with our platform while supporting the sales and renewals teams to deliver exceptional service.

What You'll Do:

• Be the go-to contact for onboarding new law firm clients within existing accounts
• Run engaging demos and training sessions for legal professionals
• Create onboarding materials, guides, and FAQs
• Support the sales team with admin and proposals
• Identify upsell opportunities and help reduce churn

What You Bring:

• Proven experience in customer onboarding, sales support or client success
• Great communication skills you re confident leading demos and building relationships
• Highly organised, detail-driven, and proactive
• Experience in B2B SaaS or subscription services a plus
• Familiar with CRM tools like Salesforce or HubSpot

What You ll Get:

• A role with real impact in a high-growth LegalTech success story
• Supportive, collaborative team culture
• Clear opportunities for growth and progression
• Competitive salary and benefits

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