Quality Officer

Location: Remote (occasional office travel to Canary Wharf office)

Salary: £42,935

We're looking for a detail-driven Quality Officer to join a high-performing team focused on improving service delivery and outcomes. You'll assess casework, analyse data, and provide insight that drives continuous improvement and excellence.

Key Responsibilities:

• Quality assure casework and decisions against agreed standards
• Identify trends, insights, and areas for improvement
• Produce clear recommendations to enhance performance
• Support continuous improvement initiatives across the organisation
• Ensure compliance with policies, processes, and frameworks

What We're Looking For:

• Experience in Quality Assurance within complaints or customer service
• Strong analytical skills and ability to assess complex data
• Excellent attention to detail and decision-making ability
• Confident communicator able to present insights clearly
• Ability to manage workload and meet targets
• Experience in housing or regulated environments is a plus