Contact Centre Operative (Inbound & Outbound)

Fully Remote | £175 per day | Inside IR35

We're supporting a large UK government-funded programme and are looking for experienced Contact Centre Operatives to join a high-volume, multi-channel engagement team.

This role is ideal for someone who enjoys customer interaction, can handle inbound and outbound calls confidently, and is comfortable working to service and quality standards - all from the comfort of home.

You'll be part of a busy contact centre providing a professional, customer-focused service to members of the public and key stakeholders. Working across inbound and outbound channels, you'll be responsible for delivering accurate information in line with programme requirements and government guidance.

• Handling inbound calls from members of the public and stakeholders
• Making outbound calls for follow-ups, engagement activity and surveys
• Providing clear, accurate information aligned with programme and government guidance
• Accurately logging all interactions within CRM systems
• Working in line with GDPR and data protection requirements
• Meeting agreed performance, quality and compliance targets
• Collaborating effectively with colleagues and team leaders

Essential

• Previous experience in a call or contact centre environment
• Confident handling both inbound and outbound calls
• Strong communication skills and good IT literacy

Desirable

• Experience working on government or public sector programmes
• Experience working within a multi-contact engagement centre

• Customer-focused and professional at all times
• Calm, empathetic and confident under pressure
• Well organised and reliable
• Able to build rapport quickly with a wide range of callers
• Adaptable to changing priorities and project needs