the City
Nub News

Junior Technical Support Engineer - Degree, Networks

Where

City

Type

Permanent

Salary

32000 Annual

Junior Technical Support Engineer - Degree, Networks, Support Salary: 25,000 - 32,000 (depending on experience) + benefitsLocation: Central London

The company

The company is one of the UK's most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an exciting opportunity to join their dynamic team and contribute to cutting-edge technology solutions while supporting their IT operations.About you

Degree in Computer Science, Engineering, or a related technical field from a top university (First or 2:1). Strong knowledge of Windows and macOS environments. Familiarity with Microsoft 365 or Google Workspace. Basic understanding of networking (TCP/IP, DNS, DHCP, VPN). Excellent communication and problem-solving skills. Detail-oriented and customer-focused with the ability to prioritize tasks.Nice to have

Previous experience in IT support or helpdesk (internships considered). Knowledge of Active Directory, Azure AD, or Intune. Basic scripting skills (PowerShell, Bash, Python). Experience with ticketing systems (Jira, Zendesk, Freshservice). Awareness of security best practices (ISO27001, SOC2).What Can you expect to be doing? Act as the first point of contact for IT support queries via email, chat, or ticketing system. Diagnose and resolve hardware, software, and network issues for end users. Configure and deploy laptops, mobile devices, and peripherals. Assist with user account administration (Active Directory, Office 365). Support employee onboarding/offboarding and maintain IT asset records. Install and update standard applications and operating systems. Provide support for meeting room technology, printers, and video conferencing tools. Maintain accurate documentation of incidents and configurations. Contribute ideas to improve IT processes and user experience.

Application Process

Adecco operates as an Employment Agency and is an equal opportunities employer. Your CV will be treated with the utmost confidentiality, and we will always discuss your application with you before presenting it to any potential employer.Please note we are on the client's supplier list for this position.

Related Jobs

DGH Recruitment Ltd.

95000 Annual

City (EC1A2)

Permanent

IT Disaster Recovery Technical Specialist Hybrid working: 3 days per week required in the office (City of London).The successful candidate will plan and execute Disaster Recovery and resilience testing, drive remediation activities through to closure, and ensure that evidence and documentation meet client, regulatory, and audit standards. This is not a purely administrative role; the successful candidate will work directly with infrastructure and security teams to fix issues as well as document them.Key Responsibilities: - Plan and run Disaster Recovery, failover, and resilience tests end-to-end, including test design, leading its orchestration and execution, evidence capture, and reporting. - Validate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) through realistic testing. - Ensure Disaster Recovery runbooks, procedures, and evidence packs are accurate, up-to-date, and practical. - Work with Engineers to automate recovery testing and evidence collection where feasible (eg Scripting, orchestration tools). - Act as the primary technical liaison with the Business Continuity Planning (BCP) team. - Maintain a central log of resilience activities, including issues, actions, and progress against remediation targets. - Identify vulnerabilities in hardware and software to be remediated by Engineering / Operations teams. - Understand current and emerging security threats. - Assist and lead in Incident Response investigations and mitigation.Required Skills/Experience: - Hands-on experience with disaster recovery, failover testing, and operational resilience in IT infrastructure. - Solid understanding of business continuity and security frameworks (eg ISO27001, ISO23001 NIST) and how to evidence controls. - Experience producing and maintaining high-quality technical documentation and runbooks. - Proficiency with infrastructure tooling and at least one Scripting language (PowerShell or Python preferred). - Understanding of hyperconverged infrastructure preferably with Nutanix, VMWare, Commvault and hybrid cloud infrastructure (Azure or similar). - Knowledge of vulnerability management, monitoring/alerting, and automation/orchestration platforms.IT Disaster Recovery Technical Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Client Server

80000 Annual

City (EC1A2)

Permanent

Full Stack JavaScript Developer / Engineer (JavaScript Vue.js Node) London to £80k

Sign-up for our FREE newsletter...

We want to provide thecity with more and more clickbait-free news.